REFUND & RETURN POLICY

Last Updated: June 2026

At Ghraam, we take great care to ensure that every product is prepared, packed, and delivered to the highest standards of quality. Since our products are food items, we follow a strict Refund & Return Policy to maintain hygiene and safety.

1. Returns

Due to the perishable nature of food products, we do not accept returns once an order has been delivered.

However, if you receive:

  • A damaged package

  • A leaking product

  • An incorrect product

  • A missing item

Don't hesitate to get in touch with us within 24 hours of delivery.

2. Refund Eligibility

Refunds or replacements may be approved in the following cases:

  • The product received is damaged during transit.

  • You received the wrong product.

  • The product is missing from your order.

  • The package is received in a visibly tampered condition.

To process your request, please provide:

  • Order Number

  • Photos of the product

  • Photos of the package

  • A brief description of the issue

3. Non-Refundable Situations

Refunds or returns will not be accepted for:

  • Change of mind after delivery.

  • Taste or personal preference.

  • Minor variations in colour, texture or aroma that naturally occur in traditionally prepared products.

  • An incorrect delivery address provided by the customer.

  • Requests made after 24 hours of delivery.

4. Replacement

Where applicable, Ghraam may offer a replacement instead of a refund, depending on the nature of the issue and product availability.

5. Refund Process

If your refund request is approved:

  • The refund will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us immediately after placing your order.

7. Contact Us

For any refund, replacement or return-related queries, please contact us:

Ghraam

📞 Phone: +91 9910570526

✉️ Email: info@ghraam.in

We are committed to resolving genuine concerns as quickly as possible and ensuring a satisfactory customer experience.