Frequently Asked Questions
Answers to the questions we get asked most — about ordering from GHRAAM, our ghee, and general ghee questions people often wonder about.
Quick answer: GHRAAM ships pan-India (1-2 days in Delhi NCR, up to 7 days elsewhere), processes orders in 1-2 business days, and offers replacements or refunds for damaged, incorrect, or missing items if reported within 24 hours of delivery. Since ghee is a food product, we don't accept returns for change of mind or taste preference.
Orders, Shipping & Returns
How long does shipping take? Orders are typically processed within 1-2 business days after confirmation. Delivery timelines from there are approximately 1-2 business days for Delhi NCR, 3-5 business days for other metro cities, and 4-7 business days for the rest of India. These are estimates and may vary due to courier operations or unforeseen circumstances.
Do you ship pan-India? Yes, we currently deliver across selected locations in India, though availability can vary depending on your PIN code.
What are the shipping charges? Shipping charges, if any, are shown at checkout before payment. We frequently run free shipping offers across all products — check the banner on our site or your cart for current availability.
Can I track my order? Yes. Once your order ships, you'll receive tracking details via email, SMS, or WhatsApp.
What if my order arrives damaged, leaking, or incorrect? Please don't accept the delivery if visibly damaged or tampered, where possible. Contact us within 24 hours of delivery with your order number, photos of the product and packaging, and a brief description of the issue, and we'll arrange a replacement or refund.
What is your return policy? Since our products are food items, we don't accept returns once an order is delivered, due to their perishable nature. This does not apply to genuine issues like damaged, leaking, incorrect, or missing items — those are covered separately (see above), as long as you reach out within 24 hours of delivery.
Can I return a jar because I don't like the taste, or if it looks slightly different from the last batch? No — change of mind, taste preference, and minor natural variations in colour, texture, or aroma (which can occur in traditionally prepared, small-batch ghee) aren't eligible for return, since these are normal for handmade products rather than defects.
How do refunds work? If your refund request is approved, it's processed to your original payment method, generally within 5-7 business days, depending on your bank or payment provider.
Can I cancel my order after placing it? Yes, as long as it hasn't been dispatched yet. Once shipped, an order can't be cancelled. Contact us immediately after placing your order if you need to cancel.
How do I contact GHRAAM for order issues? Call or WhatsApp us at +91 9910570526, or email info@ghraam.in.
Visiting GHRAAM
Can I visit your showroom in person? Yes — our showroom is located at A-1/1, West Jyoti Nagar Extension, Near Durgapuri Chowk, Shahdara, Delhi - 110093.
Can I see the lab reports in person before buying? Yes, we're glad to show you our batch-wise lab reports at the showroom, or you can view them anytime on our lab reports page.
About Our Ghee
What's the difference between A2 cow ghee and regular ghee? A2 cow ghee comes from indigenous desi cow breeds and contains only A2 beta-casein protein, which is generally easier to digest than the A1 protein found in regular commercial ghee from crossbred cattle. Read our full A2 vs A1 comparison for details.
What is the Bilona method, and why does GHRAAM use it? Bilona is a traditional method of making ghee by hand-churning fermented curd and slow-cooking it in small batches, rather than using machine-separated cream. It's slower and more labor-intensive, but produces a richer flavor and better digestibility. Read our full guide to the Bilona method for the complete process.
How do I know GHRAAM's ghee is genuinely pure? Every batch is lab-tested by ARBRO Pharmaceuticals, an NABL-accredited testing lab, with results covering purity markers like the Baudouin test and milk fat content. See our guide on how to identify pure ghee to understand exactly what these tests check for.
Is A2 cow ghee worth the higher price compared to regular ghee? It generally is if you value traceable sourcing, traditional preparation, and easier digestibility, though if you use ghee only occasionally, the price difference matters less. Read our full honest breakdown for a detailed answer.
What's the difference between your cow ghee and buffalo ghee? Cow ghee is lighter and easier to digest, better suited for daily cooking, while buffalo ghee is richer and higher in fat, better suited for sweets and heavy cooking. See our cow vs buffalo ghee guide for a full comparison.
General Ghee Questions
Is ghee good for weight loss? Ghee contains medium-chain triglycerides (MCTs), which some research links to improved metabolism, and it can support satiety in a balanced diet. That said, it's still calorie-dense, so weight loss ultimately depends on your overall diet and portion control — 1-2 teaspoons a day is a commonly recommended moderate amount.
Does ghee increase cholesterol? Ghee contains saturated fat, and its effect on cholesterol depends heavily on quantity and overall diet. In moderation, as part of a balanced diet, most healthy adults tolerate ghee well, but people with high cholesterol or heart conditions should consult their doctor about how much is appropriate for them.
Can diabetics eat ghee? Ghee contains no carbohydrates or sugar, so it doesn't directly spike blood sugar. It's often used in moderation in diabetic-friendly diets, but as with any dietary fat, portion control matters, and it's best to check with your doctor for guidance specific to your condition.
Is ghee suitable for people with lactose intolerance? Pure ghee is nearly lactose-free, since the clarification process removes almost all milk solids, which is where lactose is found. This makes it generally well-tolerated by many people with lactose sensitivity, though individual tolerance can vary.
How much ghee should I eat per day? Most general guidance suggests 1-2 teaspoons per day for adults as part of a balanced diet, though this can vary based on individual health, activity level, and dietary needs. If you have a specific health condition, it's best to check with a doctor or nutritionist.
What's the difference between ghee and butter? Ghee is butter that's been simmered to separate and remove the milk solids and water, leaving behind pure fat. This gives ghee a higher smoke point, a longer shelf life without refrigeration, and makes it more tolerable for people sensitive to dairy proteins or lactose compared to regular butter.
Does ghee need to be refrigerated after opening? No, ghee is shelf-stable at room temperature due to its low moisture content. Store it in a cool, dry place away from direct sunlight, and always use a clean, dry spoon to prevent contamination.
Is ghee good for high-heat cooking? Yes, ghee has a notably high smoke point (around 250°C), which makes it more stable for frying and high-heat cooking compared to many other fats and oils that break down or oxidize at lower temperatures.
Can I eat ghee every day? Yes, for most healthy adults, daily consumption of ghee in moderate amounts (around 1-2 teaspoons) is considered safe and is a normal part of traditional Indian diets.
Didn't find your answer? Call or WhatsApp us at +91 9910570526, email info@ghraam.in, or visit our showroom in Shahdara, Delhi.
This page provides general information and isn't a substitute for medical advice. If you have a specific health condition, please consult your doctor before making significant dietary changes.